Whirlpool Refrigerator Freezer Not Working: A Quick Troubleshooting Guide

September 15, 2023
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Whirlpool Refrigerator Freezer Problems

When your Whirlpool refrigerator freezer is not working, it can be due to various factors. In this section, we will explore some of the main aspects, such as cooling capacity, temperature settings, and airflow.

Cooling Capacity

Your freezer's cooling capacity is essential for preserving food. If you notice the freezer is not keeping items cold enough, it may be due to a problem with the evaporator fan, which is responsible for distributing cold air throughout the freezer.

A defective evaporator fan can be one reason for inadequate cooling in your Whirlpool freezer.

Temperature Settings

Check your freezer's temperature settings to ensure they are set correctly. The ideal temperature for a freezer is 0°F (-18°C). If the settings are too high or too low, it can affect the freezer's performance.

Many times a temperature setting can accidentally change when putting items into or removing items from your refrigerator. Make sure to adjust the temperature settings as needed to maintain optimal food preservation.


Adequate airflow is crucial for your freezer to function properly. If frost buildup occurs on the interior walls of your freezer, it can restrict airflow and cause the freezer to work harder to maintain its temperature.

Removing excess frost can help improve airflow and cooling efficiency.

Common Causes of Issues

Various factors can affect your Whirlpool refrigerator freezer's performance. In this section, we'll discuss some common causes and potential solutions.

Condenser Coils

Dirty condenser coils can prevent your freezer from cooling efficiently. Regularly clean these coils to ensure proper airflow and cooling. A vacuum or brush can help in cleaning.

Door Seal

Your freezer's door seal is essential in maintaining the cold air inside. A damaged or worn-out door seal can result in warm air entering, leading to increased temperatures. Check the seal regularly and replace it if necessary.

Evaporator Fan

An improperly functioning evaporator fan can prevent your freezer from cooling as it should. Ensure the fan is working and not obstructed by any blockages or ice buildup. If the fan is defective, consider replacing it.

Defrost System

The defrost system helps to clear ice buildup from your freezer's coils. A malfunctioning defrost system can cause frost to accumulate, affecting the cooling process. Check the defrost system components, such as the defrost timer, thermostat, and heating element, for proper functioning. If any part seems faulty, replace it to resolve the issue.

Troubleshooting the Problem

In this section, we'll go through the process of troubleshooting your Whirlpool refrigerator freezer's issues. We'll cover inspecting the vents, checking the temperature controls, and testing the thermostat.

Inspecting the Vents

First, you need to inspect the vents inside your freezer. Ensure that they're clean and free from obstructions, as blocked vents can impede airflow and hinder cooling.

To clean the vents, remove any debris or ice buildup with a soft brush, and make sure there's ample space for air to circulate in the freezer.

Checking the Temperature Controls

Next, confirm the temperature controls are set to the right levels. Your Whirlpool freezer's controls should be adjusted according to the manufacturer's recommendations.

If the freezer is cold, but not freezing, adjust the settings to a colder level until the desired temperature is achieved.

Testing the Thermostat

Lastly, test the freezer's thermostat to verify if it's working properly. To do this, change the thermostat from the lowest to the highest setting and listen for a click.

If you don't hear a click, the thermostat might be faulty and may require replacement.

By following these steps, you can more effectively troubleshoot issues with your Whirlpool refrigerator freezer and ensure that it functions at its best. Always remember to consult the owner's manual or seek help from a professional if you're unsure of how to proceed.

Taking Care of Your Whirlpool Refrigerator

Proper maintenance of your Whirlpool refrigerator can help prevent issues with its freezer function. Here are some essential tips to keep your home appliance in good working order.

Cleaning the Condenser Coils

Over time, the condenser coils can collect dust and dirt. This may lead to poor cooling performance. To clean each coil, follow these steps:

  1. Unplug your refrigerator.
  2. Locate the coils, which are often on the back or bottom of the appliance.
  3. Use a soft brush or vacuum cleaner to remove dust and debris.

Doing this at least twice a year will keep your refrigerator running smoothly.

Maintaining the Door Seal

A proper door seal ensures that the cool air stays inside your refrigerator. To maintain the door seal, examine it regularly for cracks and damage. You can also clean it using a mixture of warm water and mild detergent. Wipe the seal carefully with a soft cloth, then rinse and dry it completely. Replacing damaged seals will help maintain your appliance's efficiency.

Regularly Vacuuming the Vents

Vacuuming the vents will ensure proper airflow and prevent overheating. Here's how to clean the vents:

  1. Unplug your refrigerator.
  2. Locate the vents, which are typically at the bottom or back of the unit.
  3. Use a vacuum cleaner with a brush attachment to remove dust and debris.

Consistent vent maintenance is crucial for optimal refrigerator performance.

Additional Tips and Information

Importance of Ice Production

Ice production plays a vital role in your Whirlpool refrigerator. Your freezer needs to maintain the right temperature setting to produce quality ice.

If you notice poor ice production or quality, it may indicate a problem with your freezer's performance. Keep an eye on your Whirlpool ice maker, and if you face issues, consider troubleshooting or calling a professional.

Replacing the Water Filter

Regularly replacing the water filter in your Whirlpool refrigerator helps maintain optimal performance. A clogged water filter can affect ice production and the taste of water dispensed from your Whirlpool fridge.

To ensure high-quality water and ice, replace the filter every six months or as recommended by the manufacturer.

Here are the steps to replace your water filter:

  1. Locate the water filter compartment, usually found in the upper right corner inside your refrigerator or at the base of the Whirlpool fridge.
  2. Remove the old filter by gently turning it counterclockwise and pulling it out.
  3. Insert the new filter into the compartment and turn it clockwise until it locks into place.
  4. Run water through the dispenser for a few minutes to flush the new filter before using it.

By following these simple steps, you ensure that your Whirlpool refrigerator's ice production and water dispenser continue to work efficiently.

A step-by-step guide for replacing a Whirlpool refrigerator's water filter.

Contacting Whirlpool Customer Care

When facing issues with your Whirlpool refrigerator freezer, reaching out to their customer care is a wise step. This section will guide you through the process to get the help you need.

First, call the customer care line at 1-800-253-1301. You can seek assistance or request detailed support for your appliance.

Be sure to keep your model number and any relevant information ready to provide when you call.

Alternatively, you can also check Whirlpool's Customer Care Service page for further contact options. Some built-in appliances have a dedicated number, 1860-208-1010, ensuring that your issue will be addressed by the right team.

Before reaching out, it is also suggested to look into Whirlpool's troubleshooting guide, which covers common issues and their fixes. This may help you diagnose and resolve your freezer problem, saving you valuable time and effort.

Frequently Asked Questions

How do I reset my Whirlpool freezer?

To reset your Whirlpool freezer, follow these simple steps:

  • Unplug the freezer from the power source for at least 30 seconds.
  • Plug it back in and wait a few moments for the freezer to start running again.
  • If needed, adjust the temperature setting to your desired level.

This process should help resolve minor issues, but if the problem persists, consider checking for more serious issues.

Why is my Whirlpool freezer not freezing?

If your Whirlpool freezer is not freezing, it could be due to a few factors:

  1. Condenser coils: Dirty condenser coils can reduce cooling efficiency. Clean the coils regularly to prevent build-up.
  2. Airways: Make sure all air vents and fans are unblocked to ensure optimal airflow and temperature regulation.
  3. Door seals: Check for leaky door seals, as they can allow cold air to escape, affecting the freezing process.
  4. Evaporator fan motor: A malfunctioning evaporator fan motor can cause the freezer to not freeze properly. Inspect and replace if necessary.

Address these issues to improve your freezer's performance. If problems still persist, consider contacting a professional for further assistance.

Frank Salvatore

Hey there - I'm Frank Salvatore. I created this site as a comprehensive kitchen resource. You'll find everything you need to know about everything in your kitchen. From appliances to utensils and layout - it is covered on this site!

About Me
Frank Salvatore
I created this site as a comprehensive kitchen resource. You'll find everything you need to know about everything in your kitchen. From appliances to utensils and layout - it is covered on this site!
Learn More About Me
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