LG Freezer Not Working But Fridge Is Fine: A Quick Troubleshooting Guide

August 28, 2023
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Diagnosing LG Freezer Issues

It can be extremely frustrating when your LG fridge compartment seems to be functioning just fine, but the freezer temperature isn’t being properly maintained.

Before we launch into troubleshooting your LG refrigerator freezer, let’s provide some quick resources to LG that you may wish to explore in your effort to solve your problem.

Customer Support Hotline: 800-243-0000

LG Premium Care Number: 1-855-549-0540

Request a Repair

Model Number Search

The model number search is one of the best ways to get product support for your LG Freezer. Just enter your refrigerator / freezer model number on this search page will give you many resources including product manuals, software, video tutorials and more.

Error Code Search

LG has helpful diagnostic error code information on their website. Match your LG refrigerator error code with the codes on their website for additional troubleshooting help.

Common Causes of LG Freezer Issues

Temperature Settings and Control Panel

First, check your freezer's temperature settings Many LG Make sure they are set correctly for proper cooling performance. Your LG freezer should be set at around 0°F.

If your fridge is fine, that temperature should be around 37°F. Your refrigerator compartment should never exceed 40°F as this is when bacteria on food multiplies quickly and creates a risk of food poisoning.

To verify if your control panel is functioning correctly, refer to your LG refrigerator manual or consult with an authorized LG refrigerator repair technician.

Defrost System and Ice Buildup

Your freezer has a defrost system that prevents the buildup of ice. The defrost heater actually heats up the ice accumulation to melt it off of surfaces in the freezer.

If your freezer is experiencing ice accumulation,the defrost heater is a primary suspect. Although the timer or thermostat could be the root cause of the problem as well.

If any of these components are not functioning properly, it may result in the freezer not freezing effectively. Regularly check for excessive frost and consider defrosting your fridge manually if needed.

Evaporator and Condenser Coils

Dirty condenser coils can make it difficult for your refrigerator to cool down. To fix this issue, vacuum the condenser coil to remove dirt, dust, and debris.

Similarly, check your evaporator coils for frost buildup, as this can negatively impact cooling performance. If your evaporator coils are frozen, you may need to defrost and clean them.

Properly clean the condenser coils of your refrigerator in order to achieve peak performance.

Evaporator and Condenser Fan Motors

The evaporator fan is located within your freezer compartment and circulates cool air within your freezer. You’ll want to make sure that the frozen food in your freezer is arranged to allow for proper circulation.

The condenser fan is located outside of your fridge and helps to cool the compressor and compressor coil. This allows the hot refrigerant to shed excess heat to allow in the cooling of your Freezer.

Verify that both the evaporator and condenser fan motors are operating properly. If either fan motor is not running or makes unusual noises, it could cause inefficient cooling in the freezer.

If necessary, have a technician inspect and replace the fan motors.

Air Flow and Vents

Ensure that the vent doors are clean and not blocked by any food items. A blocked vent can prevent the proper flow of cold air between the fridge and freezer compartments.

Additionally, make sure there is enough space around your refrigerator for proper airflow and circulation.

Power and Electrical Issues

Check if your LG refrigerator has experienced any recent power outages or surges. These can cause the control board to malfunction, affecting the freezer's performance.

In some cases, unplugging and reconnecting the power might help reset the system.

If none of these solutions work, consult a technician to diagnose and address the underlying electrical issue.

Troubleshooting Steps and Solutions

Checking and Adjusting Temperature Settings

First, check your LG refrigerator's temperature settings. Ensure the fridge and freezer have the right settings. Adjust the settings if needed, and wait for 24 hours to see if it helps.

Inspecting and Cleaning Evaporator and Condenser Coils

Dirty evaporator or condenser coils can affect cooling. Inspect and clean these coils to fix the issue. If the evaporator coils are frosted, manually defrost your freezer.

Cleaning the coils on a regular basis helps your freezer last longer while also increasing efficiency.

Ensure Adequate Air Flow and Clear Vents

Ensure proper air flow to keep your freezer working. Keep enough space between food items and clear any blocked vents. Check refrigerator and freezer seals for any gaps that may affect cooling.

When to Request a Repair

As an LG refrigerator owner, you might face situations where the freezer stops working but the fridge remains cold. In such cases, you need to decide when to request a repair.

There are several situations where scheduling a repair service is necessary.

If you've tried basic troubleshooting like ensuring the seals and vents aren't blocked, leveling the refrigerator, and adjusting the temperature controls properly without success, it's time to consider professional help.

For example, if the condenser coils are dirty or the compressor is failing, your freezer's cooling ability can be affected.

Another issue could be a malfunctioning evaporator fan, which is essential for effective cooling. If the fan motor fails, this can lead to your LG freezer not freezing properly, even though the fridge section remains cold.

In this situation, contacting LG support for assistance is the best course of action.

To request a repair for your LG refrigerator, visit LG's request a repair page and follow the steps provided. Repair services can be conveniently scheduled online, making it an easy process to arrange a professional examination of your appliance.

Preventive Maintenance and Tips

Proper Food Storage

To help your LG refrigerator work well, store your food wisely. Keep space between items to let air flow. Do not block the vents, as they let air move between the fridge and freezer. Make sure to put items in the right spots to maintain their best quality.

Store your food wisely for better freezer airflow!

Regular Cleaning and Vacuuming of Coils

Dirty condenser coils make it hard for your fridge and freezer to stay cold. To avoid this, clean the coils every few months with a brush.

Also, use a vacuum to pull out debris from tight spots. This will stop dirt from building up and help both sections work well.

Checking Door Seals and Gaskets

Inspect your LG refrigerator's door seals often. Make sure no gaps let cold air out or warm air in. If you see foam, the seal needs work. Check that your fridge is level, too, as this helps it stay shut tight.

By doing all these tasks, you can make sure both the fridge and freezer stay at the right temperature.

Frequently Asked Questions

Why is my LG freezer not freezing?

Your LG freezer might not be freezing due to a few common issues. First, check the seals on the freezer door to ensure proper insulation.

Also, verify the temperature settings and ensure the cooling vents are not blocked.

Unplugging your refrigerator for 24 hours may help if the coil inside is frozen.

How do you reset the freezer on an LG refrigerator?

To reset your LG freezer, unplug your refrigerator or switch off the circuit breaker for 5 minutes. After the power has been reset, go into your freezer and press the light switch 3 times to start a cooling cycle. Monitor the temperature over the next 24 hours.

Why is my LG freezer cold but my fridge is not cold?

If your LG fridge is not cold, but the freezer is functioning, ensure that your refrigerator is not in Demo Mode or Display Mode, which disables cooling to save energy while on display. Additionally, check for any obstructions in the air vents and inspect the temperature settings.

How do I clean the coils in my LG freezer?

Begin cleaning coils on your LG freezer by unplugging the appliance and removing any items from the freezer compartment. Next, remove any visible dust or debris from the coils using a soft brush or vacuum cleaner. It's important to clean your coils regularly to maintain optimal performance.

My LG Refrigerator Ice Maker Isn’t Working. What Should I Do?

If your Ice Maker isn’t working, it could be due to a variety of factors. The most common issues your ice dispenser isn’t doing its job are:

  1. A water line problem is preventing water from reaching the ice maker compartment
  2. The ice maker was accidentally turned off.

For more information, please see our article about troubleshooting your LG Ice Maker.

Frank Salvatore

Hey there - I'm Frank Salvatore. I created this site as a comprehensive kitchen resource. You'll find everything you need to know about everything in your kitchen. From appliances to utensils and layout - it is covered on this site!

About Me
Frank Salvatore
I created this site as a comprehensive kitchen resource. You'll find everything you need to know about everything in your kitchen. From appliances to utensils and layout - it is covered on this site!
Learn More About Me
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