It can be extremely frustrating when your LG fridge compartment seems to be functioning just fine, but the freezer temperature isn’t being properly maintained.
Before we launch into troubleshooting your LG refrigerator freezer, let’s provide some quick resources to LG that you may wish to explore in your effort to solve your problem.
Customer Support Hotline: 800-243-0000
LG Premium Care Number: 1-855-549-0540
Model Number Search
The model number search is one of the best ways to get product support for your LG Freezer. Just enter your refrigerator / freezer model number on this search page will give you many resources including product manuals, software, video tutorials and more.
Error Code Search
LG has helpful diagnostic error code information on their website. Match your LG refrigerator error code with the codes on their website for additional troubleshooting help.
If your fridge is fine, that temperature should be around 37°F. Your refrigerator compartment should never exceed 40°F as this is when bacteria on food multiplies quickly and creates a risk of food poisoning.
To verify if your control panel is functioning correctly, refer to your LG refrigerator manual or consult with an authorized LG refrigerator repair technician.
Your freezer has a defrost system that prevents the buildup of ice. The defrost heater actually heats up the ice accumulation to melt it off of surfaces in the freezer.
If your freezer is experiencing ice accumulation,the defrost heater is a primary suspect. Although the timer or thermostat could be the root cause of the problem as well.
If any of these components are not functioning properly, it may result in the freezer not freezing effectively. Regularly check for excessive frost and consider defrosting your fridge manually if needed.
Dirty condenser coils can make it difficult for your refrigerator to cool down. To fix this issue, vacuum the condenser coil to remove dirt, dust, and debris.
Similarly, check your evaporator coils for frost buildup, as this can negatively impact cooling performance. If your evaporator coils are frozen, you may need to defrost and clean them.
Properly clean the condenser coils of your refrigerator in order to achieve peak performance.
The evaporator fan is located within your freezer compartment and circulates cool air within your freezer. You’ll want to make sure that the frozen food in your freezer is arranged to allow for proper circulation.
The condenser fan is located outside of your fridge and helps to cool the compressor and compressor coil. This allows the hot refrigerant to shed excess heat to allow in the cooling of your Freezer.
Verify that both the evaporator and condenser fan motors are operating properly. If either fan motor is not running or makes unusual noises, it could cause inefficient cooling in the freezer.
If necessary, have a technician inspect and replace the fan motors.
Ensure that the vent doors are clean and not blocked by any food items. A blocked vent can prevent the proper flow of cold air between the fridge and freezer compartments.
Additionally, make sure there is enough space around your refrigerator for proper airflow and circulation.
Check if your LG refrigerator has experienced any recent power outages or surges. These can cause the control board to malfunction, affecting the freezer's performance.
In some cases, unplugging and reconnecting the power might help reset the system.
If none of these solutions work, consult a technician to diagnose and address the underlying electrical issue.
First, check your LG refrigerator's temperature settings. Ensure the fridge and freezer have the right settings. Adjust the settings if needed, and wait for 24 hours to see if it helps.
Dirty evaporator or condenser coils can affect cooling. Inspect and clean these coils to fix the issue. If the evaporator coils are frosted, manually defrost your freezer.
Cleaning the coils on a regular basis helps your freezer last longer while also increasing efficiency.
Ensure proper air flow to keep your freezer working. Keep enough space between food items and clear any blocked vents. Check refrigerator and freezer seals for any gaps that may affect cooling.
As an LG refrigerator owner, you might face situations where the freezer stops working but the fridge remains cold. In such cases, you need to decide when to request a repair.
There are several situations where scheduling a repair service is necessary.
If you've tried basic troubleshooting like ensuring the seals and vents aren't blocked, leveling the refrigerator, and adjusting the temperature controls properly without success, it's time to consider professional help.
For example, if the condenser coils are dirty or the compressor is failing, your freezer's cooling ability can be affected.
Another issue could be a malfunctioning evaporator fan, which is essential for effective cooling. If the fan motor fails, this can lead to your LG freezer not freezing properly, even though the fridge section remains cold.
In this situation, contacting LG support for assistance is the best course of action.
To request a repair for your LG refrigerator, visit LG's request a repair page and follow the steps provided. Repair services can be conveniently scheduled online, making it an easy process to arrange a professional examination of your appliance.
To help your LG refrigerator work well, store your food wisely. Keep space between items to let air flow. Do not block the vents, as they let air move between the fridge and freezer. Make sure to put items in the right spots to maintain their best quality.
Store your food wisely for better freezer airflow!
Dirty condenser coils make it hard for your fridge and freezer to stay cold. To avoid this, clean the coils every few months with a brush.
Also, use a vacuum to pull out debris from tight spots. This will stop dirt from building up and help both sections work well.
Inspect your LG refrigerator's door seals often. Make sure no gaps let cold air out or warm air in. If you see foam, the seal needs work. Check that your fridge is level, too, as this helps it stay shut tight.
By doing all these tasks, you can make sure both the fridge and freezer stay at the right temperature.
Your LG freezer might not be freezing due to a few common issues. First, check the seals on the freezer door to ensure proper insulation.
Also, verify the temperature settings and ensure the cooling vents are not blocked.
Unplugging your refrigerator for 24 hours may help if the coil inside is frozen.
To reset your LG freezer, unplug your refrigerator or switch off the circuit breaker for 5 minutes. After the power has been reset, go into your freezer and press the light switch 3 times to start a cooling cycle. Monitor the temperature over the next 24 hours.
If your LG fridge is not cold, but the freezer is functioning, ensure that your refrigerator is not in Demo Mode or Display Mode, which disables cooling to save energy while on display. Additionally, check for any obstructions in the air vents and inspect the temperature settings.
Begin cleaning coils on your LG freezer by unplugging the appliance and removing any items from the freezer compartment. Next, remove any visible dust or debris from the coils using a soft brush or vacuum cleaner. It's important to clean your coils regularly to maintain optimal performance.
If your Ice Maker isn’t working, it could be due to a variety of factors. The most common issues your ice dispenser isn’t doing its job are:
For more information, please see our article about troubleshooting your LG Ice Maker.