Before we go in depth on LG refrigerator repair, let’s provide some quick resources to LG that you may wish to have in your back pocket.
Customer Support Hotline: 800-243-0000
LG Premium Care Number: 1-855-549-0540
Model Number Search
Entering the model number of your LG refrigerator freezer on this search page will give you many resources including product manuals, software, video tutorials and more.
In this section, we’ll be doing some LG Bottom Freezer troubleshooting to explore common reasons why your LG bottom freezer might not be working properly.
One of the most common reasons for a malfunctioning freezer in your LG fridge is incorrect freezer temperature settings.
Make sure you've set your freezer's temperature to an appropriate level. Typically, it should be around 0°F (-18°C) for optimal freezing.
Power issues can also cause your freezer to stop working. Check if your freezer is plugged in and whether the wall socket has power. You can test the socket by plugging in another small appliance. If there's still no power, the circuit breaker may have tripped.
Good cold air circulation is essential for your freezer to function properly. Make sure that there isn't any food or ice buildup blocking the air vents in your freezer.
Some LG freezers come with a demo mode, which disables the cooling function for display purposes. Ensure that this mode hasn't been accidentally enabled on your freezer.
Learn how to disable the demo mode on an LG Freezer.
Finally, faulty door seals can lead to your freezer not freezing properly. Examine the seals around the freezer door to ensure they're clean and intact. If they're damaged or dirty, you might need to clean or replace them to maintain optimal temperature inside your freezer.
Your freezer's evaporator fan motor is responsible for circulating cold air throughout the appliance. If this component malfunctions, your freezer may not cool properly or at all. To check your evaporator fan motor, access the back panel and see if the fan is running.
If the fan is not operating, you can test the motor with a multimeter. If the multimeter shows an issue, replace the motor to fix the problem.
Clean condenser coils allow your refrigerator to dissipate heat from the refrigerant efficiently. If the coils are covered in dust or dirt, the cooling capacity will be affected. Use a vacuum or compressed air to clean the condenser coils.
Additionally, check the condenser fan motor to ensure it's working. If it's not, the coils won't release the heat, causing the freezer to underperform. Replace the fan motor if necessary.
The start relay and capacitor work together to start your freezer's compressor. If either of these components is faulty, your freezer may not cool effectively.
To test the start relay, use a multimeter and check for continuity between the start and run terminals. If there's no continuity, replace the relay and capacitor.
Your thermostat plays a crucial role in regulating the freezer's temperature. If it's not functioning correctly, your freezer may not reach the desired temperature. Move the thermostat from its lowest setting to its highest setting. You should hear a click sound as you perform this operation.
Unfortunately when you don’t hear a click, it probably means it is time to get an appliance repair person to replace the thermostat. Furthermore, inspect the temperature control board and the main control board. If either board is defective, a professional repair service might be needed for replacement.
If your freezer isn't defrosting, the defrost system could be the issue. The defrost heater, defrost thermostat, and defrost timer help to regulate the defrosting process in your freezer.
The defrost heater melts any ice that has built up on the evaporator coils, and the defrost thermostat keeps an eye on the temperature to make sure the defrosting is done right. The defrost timer controls when and for how long the defrost cycle happens.
This lets your freezer work well. If any of these parts don't work right, the freezer might not defrost properly.
Your LG bottom freezer needs regular care to ensure it stays cool and works efficiently. Start by unplugging the freezer before doing any maintenance. This keeps you safe and protects your appliance.
Keep the condenser coils clean since dirty coils may cause your freezer's temperature to rise. Clean the condenser coils by gently vacuuming or using a soft brush. This helps remove dust and dirt, allowing proper heat dissipation.
Ensure that inspect the compressor and check for any signs of wear or damage. A faulty compressor can lead to issues with the freezing process.
Monitor your LG freezer's internal temperature. Adjust the refrigerator temperature settings if you notice any unusual changes that could affect your freezer’s performance.
Periodically clean the interior with a mild detergent, warm water, and a soft cloth or sponge. Remove any leftover food particles or spills to prevent odors and maintain hygiene.
Testing your LG refrigerator's freezer for problems is essential to figuring out if you can fix it yourself. However, if the issues persist despite your efforts, it's time to request a professional repair service.
Here are a few situations when you should seek assistance:
When you decide it's time to request a repair, head to LG's repair service page and fill out their request form.
An LG representative will guide you through the process, providing shipping instructions if necessary. Keep in mind that you may need to provide proof of purchase for warranty repair services.
You've taken the right steps to diagnose and address your freezer's problem, but sometimes issues are beyond your control.
Trusting a professional repair service is the best way to ensure your LG bottom freezer is working efficiently and safely. Appliance repair professionals have experience dealing with a wide variety of freezer problems and can more quickly and effectively deal with most freezer problems. Even better, since they have experience doing these repairs they’re less likely to accidentally break or damage another freezer component which can further compound the problem.
To reset your LG bottom freezer, follow these simple steps:
The reset process allows your appliance to recalibrate and function properly again.
If your LG freezer is cold but your fridge is not, there are several possible causes. Some common reasons include:
Identifying the root cause and addressing it will help restore your fridge to proper working condition. If in doubt, consult an appliance expert for assistance.